FAQ's
Welcome to our FAQ section. Below you'll find answers to the most common questions about shopping with Easy Cart. If you don’t see your question here, feel free to reach out to us at easycart.support@proton.me.
💳 Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, select your desired item, click “Add to Cart,” and proceed to checkout.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment gateways displayed at checkout.
Q: Is my payment information secure?
A: Yes, your privacy is our priority. All transactions are secured through encrypted SSL technology.
Shipping & Delivery
Q: When will my order ship?
A: Orders are processed within 1–3 business days. You will receive a confirmation email once your order is shipped.
Q: How long does delivery take?
A: Delivery times depend on your location. Most orders arrive within 7–15 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping times may vary depending on the destination.
Q: How can I track my order?
A: After your order ships, you’ll receive a tracking number via email. You can track your order using the link provided.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging.
Q: How do I initiate a return or exchange?
A: Please contact us at easycart.support@proton.me with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are issued once we receive and inspect the returned item. It may take 5–10 business days for the refund to reflect on your original payment method.
🛠️ Product Questions
Q: Are your products genuine and quality-checked?
A: Yes. All our items go through quality checks and are sourced from trusted suppliers to ensure your satisfaction.
Q: The item I want is out of stock. What should I do?
A: You can sign up for restock alerts on the product page or contact us to find out when it will be available again.
📬 Customer Support
Q: How can I contact Easy Cart?
A: You can email us at easycart.support@proton.me or use our Contact Us form for any assistance.
Q: What are your customer service hours?
A: We aim to respond to all inquiries within 24–48 hours, Monday through Saturday.